Help centre
Frequently asked questions
Quick answers about how IPTV works, getting set up, plans and support. Can’t find what you need? Contact us.
Getting started
What is IPTV?
IPTV (Internet Protocol Television) delivers TV and video over an internet connection instead of a satellite dish or cable line. You watch it through a player app on a device such as a smart TV, streaming stick, phone, tablet or computer.
What do I need to get started?
You need a stable internet connection, a compatible device and an IPTV player app. After you subscribe you receive login details, which you enter in the player app. Our setup guide walks through each step.
What internet speed do I need?
recommended minimum speeds per quality level (HD / 4K), as you have tested them
Learn more: What is IPTV? · Internet speed for streaming
Plans & payment
How much does IPTVNomad cost?
1 Device: €20 for 1 month, €36 for 3 months, €45 for 6 months, €69 for 12 months. 2 Devices: €35 for 1 month, €60 for 3 months, €85 for 6 months, €130 for 12 months. All prices are in euros.
How do I order?
Choose 1 or 2 devices and a plan length on the pricing section, then tap “Order on WhatsApp”. A message naming your plan and price opens in WhatsApp. Send it to +44 7575 804383 and we take it from there.
Is there a free trial?
free trial availability and terms
Which payment methods do you accept?
accepted payment methods
What is your refund policy?
refund policy summary, matching the Terms of Service
How quickly is my account activated?
typical activation time after payment
Learn more: Monthly vs annual plans · Paying for subscriptions safely
Setup & devices
Which devices can I use?
confirmed device list (keep in sync with src/data/devices.ts)
Can I watch on more than one device?
Plans are available for 1 device or 2 devices. Choose the 2-device option on the pricing page if you want to watch on two devices.
Which player app should I use?
recommended player app(s) for each device
The stream is buffering. What can I try?
Restart your device and router, connect with an Ethernet cable where possible, close other apps that use bandwidth, and make sure your player app is up to date. If the problem continues, contact support with your device model and player app name.
Learn more: Setup guides · Supported devices · How to fix buffering
Support
How do I contact support?
Message us on WhatsApp at +44 7575 804383. You can use the WhatsApp button on any page. Include your device model and the player app you use so we can help faster.
When is support available?
support hours and time zone
Learn more: Device, network or provider problem?